Terms of service

NOISEY (“NOISEY”, “we”, “us”) is the trading name of the operator of noisey.ai, my.noisey.app, the NOISEY desktop application and the NOISEY Android companion app (together, “the service”). We can be reached at support@noisey.app.

These terms of service (“terms”) are a binding agreement between you and NOISEY. You accept them by creating an account, by installing or using any NOISEY software, or by using any part of the service — whichever comes first. If you do not agree to them, do not use NOISEY.

You must be at least 18 years old to use NOISEY. If you use NOISEY for an organisation — an agency, a company, a team — you confirm you have authority to bind that organisation, and “you” means it as well as you. You are responsible for everyone who uses NOISEY through your account or your organisation.

Your personal data is handled as described in the privacy policy, which forms part of these terms.

NOISEY is a desktop application, companion apps and a hosted backend for controlling and automating Android devices (and, experimentally, an iPhone) that are physically attached to your own computer.

The service is provided for research and testing purposes and for the operation and automation of devices and accounts that you own or are expressly authorised to manage. It is professional tooling — the digital equivalent of your own hands on your own phones — not a consumer entertainment product and not a service that acts independently of you.

When you run an automation, you authorise the NOISEY software, acting on your behalf and according to your configuration, to operate your devices and the accounts signed in on them: to tap, type, install, upload and post exactly as your routines instruct. The software originates nothing on its own. Every action it performs is your action, carried out through an instrument you configured.

The architecture matches the responsibility. Your devices are attached to your computer and are driven only by software running on your computer — our servers store your rules and media, queue your jobs and record results, and have no ability to touch a device. Screen mirroring is your computer talking to your phone; those frames never reach us. Claw is the one exception worth naming: while it is running, it sends the screen to whichever AI provider you configured — them, not us — and the privacy policy sets out exactly what that means. The user’s devices, the user’s accounts, the user’s connectivity: we ship software.

What you need to run it: a Mac running macOS 13 or later (Apple silicon or Intel; Windows is not yet supported), one or more Android handsets with USB debugging enabled, the cables or hubs to attach them, and an internet connection for the cloud features. Local device control keeps working when our servers are unreachable — that offline-first behaviour is part of the design.

• Give accurate information and keep it current. One person (or organisation) per account.
• Keep your credentials, webhook URLs and linked computers to yourself. Anything done through your account is treated as done by you, so tell us at once if you believe it has been compromised.
• You may link computers and register phones up to your plan’s limits. Unlinking a computer or revoking a session takes effect on its next contact with our servers.

We may refuse, reclaim or require a change of account names that impersonate someone, infringe a right, or interfere with running the service.

You warrant that you own, or are expressly authorised by the owner to control, every device you connect to NOISEY — and every account signed in on it. Connecting somebody else’s device or account without authority is a breach of these terms, and almost certainly of the law.

You acknowledge that NOISEY operates physical hardware, and that automation at any scale involves: battery and component wear, changes to device settings made at your instruction, installation and removal of apps, and modification of data on the device. The devices are yours and remain entirely in your custody — we never possess, hold or control your hardware — and you are responsible for backing up anything on a device that you cannot afford to lose. To the fullest extent the law allows, we are not liable for the state, contents or condition of your devices.

NOISEY does not require and does not perform rooting, jailbreaking, bootloader unlocking or the removal of manufacturer protections on any device.

NOISEY automates apps and services operated by others — TikTok, Instagram, YouTube, X and whatever else runs on your phones (“platforms”). Three things follow, and each stands on its own:

1. Your agreement with each platform is between you and that platform. We are not a party to it. You access every platform at your own risk, under your own accounts, on your own devices.
2. You must comply with each platform’s terms, policies and community guidelines when using NOISEY with it. Some platforms restrict or prohibit automation; it is your responsibility to know and honour the rules that apply to your accounts. A use of NOISEY that breaches a platform’s terms is also a breach of these terms.
3. Enforcement is yours to carry. Platforms may throttle, restrict, suspend or ban accounts, remove content, or change their rules — at any time, for their own reasons, with or without cause. We have no control over any of that, no ability to reverse it, and no liability for it, including for any loss of accounts, followers, reach, content or income that results.

NOISEY drives the platform apps on your handsets the way your finger would. We have no API relationship with any platform, and NOISEY is not affiliated with, endorsed by, or sponsored by TikTok, ByteDance, Instagram, Meta, YouTube, Google, X, Samsung, Apple or any other platform or manufacturer. Their names and marks belong to them and appear here only to identify their products.

Automations, routines, schedules, folders and instructions you create in NOISEY (“your automations”) are authored by you. We provide neutral tooling; we do not review, approve, monitor, endorse or control your automations, and we have no obligation to. We could not meaningfully do so if we wanted to: they run on your machine, against your devices, for your reasons.

You are solely responsible for your automations, for the media and captions they use, for every action they perform, and for everything those actions cause — each post they publish, each message they send, each consequence that follows on any platform or anywhere else. This includes compliance with all laws that apply to you and to what you publish: advertising and disclosure rules, consumer protection, intellectual property, privacy, and the rest.

We do reserve the right — without taking on any duty — to inspect, suspend or remove content and automations stored on our servers, and to suspend accounts, where we reasonably believe these terms are being broken, someone may be harmed, or the law requires it. Where practicable we will tell you and give you a chance to fix things; where the service or others are at risk, we may act first. We have no liability to you for acting, or for declining to act, under this paragraph.

You must not use the service to:

• do anything unlawful, or publish content that is unlawful, defamatory, fraudulent or infringes anyone’s rights — including posting media you do not have the rights to post;
• send spam or unsolicited messages, or run engagement that is bought, faked or coordinated to deceive — fake likes, fake follows, inauthentic reviews, manufactured virality;
• evade, or attempt to evade, any platform’s security, detection, rate limits or enforcement — including by disguising automation as human behaviour, spoofing or randomising device identity (IMEI, Android ID, MAC address, build properties), manipulating integrity attestation, or presenting one operator as many unrelated people;
• register accounts in bulk, or operate accounts created to misrepresent who is behind them;
• intercept, capture or relay other people’s communications, notifications, SMS messages or verification codes;
• harass, stalk, surveil or harm any person, or process personal data you have no right to process;
• probe, overload, disrupt or circumvent the service’s own security or limits, resell or re-host the service, or use it to build a competing product;
• connect devices or accounts you are not authorised to control (see sections 4 and 5).

The third and fourth items deserve plain speech: NOISEY deliberately contains no anti-detection, identity-spoofing or bulk-registration capability, and we decline to add it. Waits, retries and rate limits exist in NOISEY for reliability — one computer driving twenty screens needs spacing — never as camouflage. If a way of using automation only makes sense when the goal is not being caught, it is prohibited here.

We may investigate suspected breaches of this section and respond as described in sections 6 and 18, and we report content and conduct to authorities where the law requires it.

You keep every right you have in the media and content you upload or send through your webhook. You grant us a limited, non-exclusive, worldwide licence to host, store, copy, process and transmit it solely to operate the service for you — storing it, showing it to you, and delivering it to your own computer and phones when your automations run. The licence ends when the content is deleted, except for short-lived backups.

You warrant that you have the rights needed to upload your media and to have it posted where your automations post it.

Media is retained per your plan — currently 24 hours from upload on the free plan and 90 days on the paid plan — and is then deleted automatically and permanently. Expiry times are shown in the app. NOISEY is not a backup, archive or storage product; keep your own originals, because expired media cannot be recovered by you or by us.

Profiles let you describe the holder of an account — often your client. When you store information about another person in NOISEY (names, handles, notes, briefs, avatars), you warrant that you have the authority or permission to do so, and that the account the profile describes is a real account genuinely held by that person. The privacy policy explains how we handle this data — in short: we store it for you and use it for nothing else.

NOISEY will never generate a persona for an account, and profiles must never be used to manufacture identities that misrepresent who operates an account (see section 7).

The NOISEY companion is an Android app you may install on handsets you own or are authorised to manage. Its only purpose is to notice engagement — a comment, a follow, a reply — so that a flow can react to it.

What it reads is fixed in the software, not in a setting. It reads notifications from LinkedIn, TikTok, Instagram, X, Facebook and YouTube. It is barred from messaging and SMS, dialers, mail, banking and payment apps, wallets, authenticators and password managers, and from Android’s own system notifications — and that bar is applied before the permitted list, so a fault in one cannot open the other. Anything shaped like a verification code is discarded on the phone before it is recorded or transmitted. The app cannot reply to, open or dismiss a notification.

You grant notification access yourself, in Android’s own settings, and you can withdraw it there at any time. We do not and will not grant it on your behalf. The companion has no internet access of its own: it writes to a file that your computer collects over the cable it already uses to drive the phone.

You are responsible for what you install it on. Section 5’s warranty applies here in particular: install it only on devices that are yours to control, and only where the people whose notifications may appear on that handset would expect it. Notification contents are deleted after 72 hours, as described in the privacy policy.

The community is a forum inside my.noisey.app where account holders post threads and replies other members can read. It is available only to signed-in users — who, under section 1, are all adults — and posts are attributed to your display name and avatar, never your email address.

You keep every right you have in what you post. You grant us a non-exclusive, worldwide licence to host, store, display and transmit your posts within the service, to you and to other signed-in users, for as long as they remain published. The licence ends when a post is deleted or removed — except that we retain removed content internally where it is the subject of a report, a moderation decision, or a legal obligation, as the record of what was removed and why.

When you post, you agree to the house rules:

• keep it lawful, and keep it civil — no harassment or abuse;
• no spam, bulk posting, or self-promotion floods;
• no detection-evasion techniques — content whose purpose is helping automation avoid platform detection or enforcement (the same conduct section 7 prohibits doing) may not be shared, requested or linked either;
• no personal information about other people, and no confidential information you are not free to publish;
• only content you have the right to post.

We do not pre-screen community content, and a post being visible is not our endorsement of it — posts are their authors’ views, not ours. We may remove content, lock threads, and restrict or suspend accounts, with or without notice, where we reasonably believe these rules or the law are being broken; repeated or serious breaches end community access or the whole account (section 19). Illegal content is removed when we identify it and may be reported to authorities where the law requires.

Every thread and reply carries a Report control, which is the fastest route to staff; you can also write to support@noisey.app. That address is likewise how you complain about a moderation decision — including asking us to look again at content we removed or left up — and a person reviews what arrives there. We may end, suspend or change the community itself; if we retire it, published posts are deleted with it.

• AI-assisted features (such as Claw, natural-language device control) operate with AI credentials you supply. Those stay on your machine; your use of an AI provider is governed by that provider’s own terms, and any usage costs it charges are yours.
• AI output is generated, not verified. It can be inaccurate, incomplete or unsuitable. You are responsible for reviewing and supervising anything an AI feature does or drafts — an AI-composed action your automation performs is still your action (section 6).
• The acceptable-use rules in section 7 apply fully to AI-assisted use.

We grant you a personal, non-exclusive, non-transferable, revocable licence to install and run the NOISEY desktop and companion apps on machines you control, for use with the service in accordance with these terms. We keep everything not expressly granted.

You must not (except to the extent the law expressly permits):

• copy, modify, or create derivative works of the software;
• reverse engineer, decompile or disassemble it;
• sell, rent, sublicense, re-host or redistribute it;
• remove or alter proprietary notices.

The apps include open-source components (including Android platform-tools and scrcpy), which remain under their own licences — nothing here restricts rights those licences give you. Updates may install to keep the apps working, secure and current; the desktop app keeps driving your phones locally even when our servers are unreachable, and that offline-first behaviour is a design commitment, not a warranty.

The free plan is free, with limits shown in the app (devices, uploads, automations, media retention, history). The paid plan is $29 per month (plus any applicable taxes), billed in advance through Stripe, renewing automatically each month until cancelled.

• Cancelling: cancel any time from your account or by emailing support@noisey.app. Cancellation takes effect at the end of the current billing period; you keep paid features until then. We do not refund partial months, except where the law requires it.
• Cooling-off (consumers): if you subscribe as a consumer in the UK or EU, you have a statutory 14-day right to cancel from the day you subscribe. When you subscribe you will be asked to expressly request immediate access, acknowledging that for the digital content this means giving up the right to cancel it once supply begins; if you cancel within the 14 days, we refund the price less a proportionate charge for the service already supplied. To cancel, an email to support@noisey.app saying you cancel is always enough — a model cancellation form is available on request.
• Price and plan changes: we may change prices and plan limits. Changes to a paid subscription take effect from your next billing period, and we will tell you before a price increase with enough notice to cancel first. Free-plan limits may change at any time.
• Downgrades and lapses: if a paid plan ends or a payment fails, your account drops to free-plan limits — which, among other things, shortens media retention. Anything over the free limits stops syncing or expires per plan rules; local control of your phones from the desktop app keeps working.

If you join the affiliate programme, these additional terms apply:

• The programme is not open yet. There is no affiliate dashboard, no way to enrol, and no commission is being tracked or accrued today. The terms below describe how it will work when it opens, so that they are agreed in advance rather than written after the fact.
  
  Commission is intended to be 50% of the net subscription revenue we actually receive, recurring for as long as the referred customer stays paid, with payouts via Stripe Connect once your balance reaches $50. Rates and thresholds will be shown to you when the programme opens; changes apply prospectively, never to commission already earned.
• The programme is single-tier: commission is paid only on your own referred customers. There are no sub-affiliates and no payment for recruiting other affiliates.
• Attribution is last-touch within a 60-day window, via the referral cookie. No cookie, no attribution — we cannot credit what we cannot match.
• Promote honestly. Disclose your affiliate relationship where the law and advertising codes require (in the UK, the CAP Code — say it is an ad). No spam, no misleading claims, no bidding on our trademarks, no self-referral, no impersonating NOISEY.
• Commission is earned on genuine, paid, non-refunded subscriptions. We may reverse commission for refunds — including statutory cooling-off refunds — chargebacks and fraud, and may remove affiliates who breach this section; unpaid commission from fraudulent referrals is forfeited. You are an independent promoter, not our agent or employee, and your taxes are your own.

Anything labelled beta, experimental, preview or founder-track (today: iPhone support, and AI features as they arrive) is provided strictly as-is, may change or vanish without notice, may be less reliable than the rest of the product, and carries no warranty or support commitment of any kind. Use it with that understanding.

Bug reports, ideas and suggestions you send us can be used freely to run and improve NOISEY, without obligation or payment — that is what they are for. This never transfers ownership of your media or your automations, only of the right to act on what you told us.

The service — the apps, the backend, the design, the NOISEY name and wordmark — is ours and protected by law. These terms give you a right to use it, not a piece of it. Platform names and marks belong to their owners (section 5); nothing here grants you or us any licence to them.

By you: stop using the service, cancel any subscription, and — if you want your data gone — ask us to delete your account (see the privacy policy).

By us: we may suspend or terminate your access, entirely or in part, if you materially or repeatedly breach these terms, if the law requires it, or if your use creates risk for the service or others. Unless the breach is serious or the law prevents it, we will tell you what is wrong and give you a reasonable chance to fix it first. We may also retire the service or parts of it; for paid accounts we would give reasonable notice and refund any period paid for but not supplied.

On termination your licence to the service ends and cloud-stored data is deleted on the schedules in the privacy policy. Sections that by their nature survive — including responsibility for past use, disclaimers, liability limits and this sentence’s neighbours — survive.

Except as expressly stated in these terms, and to the fullest extent the law allows, the service is provided “as is” and “as available”, without warranties of any kind — express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the service will be uninterrupted, error-free or secure, and the entire risk as to the results obtained through your use of it rests with you.

In particular, and without limiting that:

• Platform drift. Automation works against the platform apps as they exist today. Platforms redesign their apps, change their rules and alter their behaviour without notice, and any of that can stop an automation working, at any time. We work to restore compatibility as a goal, not a warranty.
• No outcome promises. We make no promises about reach, views, engagement, follower counts, income, or any other result on any platform.
• Your configuration. We are not responsible for what your automations are instructed to do, for content you supply, or for the acts of any platform or other third party.

If you use NOISEY as a consumer, nothing in these terms takes away rights the law gives you that cannot be waived — including your statutory rights that digital content and services be as described and of satisfactory quality. This section limits what we volunteer, not what the law guarantees you.

Nothing in these terms excludes or limits our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; a consumer’s right to compensation where digital content we supply damages your device or other digital content and we failed to use reasonable care and skill; or any other liability that cannot be excluded or limited under applicable law, including a consumer’s non-waivable statutory rights.

Subject to that:

• we are not liable for loss of profits, revenue, business, goodwill, followers, reach or data, or for indirect or consequential loss;
• we are not liable for the acts, omissions or enforcement decisions of any platform or other third party, for the condition of your devices, or for loss arising from your automations or your breach of these terms;
• our total aggregate liability arising out of or in connection with the service is limited to the greater of the amounts you paid us in the 12 months before the event giving rise to the claim and $50.

These limits reflect an honest bargain: NOISEY’s prices are set in reliance on them, and the service would cost something very different if we insured everyone’s automations, accounts and outcomes. They apply whatever the legal theory — contract, tort, statute or otherwise — and even if a remedy fails of its essential purpose.

If you use NOISEY in the course of a business, you will defend and indemnify NOISEY against third-party claims, and the reasonable costs of them, arising from your automations and content, your breach of these terms, your breach of a platform’s terms, or your violation of law or of someone’s rights. We will tell you promptly about any such claim and let you control the defence, provided our rights are protected. This section does not apply to consumers.

NOISEY is young and moves quickly. We may add, change or remove features, and impose or adjust technical limits, to run the service well. Where a change materially reduces what a paid plan gives you, section 14’s notice and cancellation rules apply.

We may update these terms as the product and the law evolve. The current version always lives at noisey.ai/terms with its date at the top. For material changes we will give notice — by email or in the product — at least 14 days before they take effect, and your continued use after that is acceptance. If you do not agree, stop using the service and, if you have a subscription, cancel before the change takes effect.

These terms are governed by the laws of the Republic of Estonia, and the Estonian courts — with the Harju County Court as the court of first instance — have exclusive jurisdiction. Except that if you use NOISEY as a consumer, you keep the protection of any mandatory rules of the country you live in, and you may bring or face proceedings in that country’s courts where the law provides.

Complaints: email support@noisey.app with what went wrong and what you would like done. We read everything, aim to reply within a few working days, and try to fix the problem before anything formal — most problems are fixable by two people acting in good faith. We are not currently signed up to an out-of-court dispute resolution scheme.

• Entire agreement. These terms, the privacy policy and any plan descriptions you purchased under are the whole agreement between us about the service.
• Severability. If a clause is found unenforceable, the rest stand, and the clause is enforced to the maximum extent permitted.
• No waiver. Not enforcing a clause today does not waive it tomorrow.
• Assignment. You may not transfer this agreement without our consent. We may assign it as part of a sale or restructuring of the business, on the same terms.
• Events beyond control. Neither of us is liable for failure caused by events beyond reasonable control — and for us that expressly includes a platform changing, restricting or withdrawing its apps, services or terms.
• Contact. support@noisey.app.